Verbal authorization and a Return Order Number are required from our sales staff prior to returns and/or exchanges. You must include a copy of the original Sales Order or Invoice. Your request must be made within 30 days of the date of shipment. We reserve the right to determine the validity of exchanges and returns. Please note: all masks are non-returnable, no exceptions.
Items which we approve for return must be unused and in brand new condition. Equipment products (wheels, extruders, slab rollers, etc) have unique packaging and protective inserts for shipping the product. These must be saved and used for returning the product. The equipment packaging has passed the UPS standards for protecting the equipment. We do not accept any returns that are NOT shipped in the original boxes with all the original packing inserts. The product must replicate the original factory packing procedure exactly! If this procedure is not followed, the customer assumes all responsibility for damage of the equipment and possible claims. Returns for reasons other than defective merchandise or an error on our part, carry a 15% restocking/reboxing charge.
Return of Free Freight Items:
“Free Freight” is a special offer for those who keep their equipment, but is forfeited if an item is returned. If you are returning an item that was originally shipped “Free Freight”, you will be responsible for the original freight charges to your destination and the return freight.