Shipping

Packing Materials

Our new peanuts are GREEN and they are…
  1. 100% recycled polystyrene that is biodegradable.
  2. Bio degrade in 9 – 60 months in the presence of microorganisms.
  3. Can be recycled and reused.

Shipping

Most orders under 100 lbs will be shipped UPS. Due to the variety of sizes and weights of products, many items cannot be combined into one box and must ship as individual units. It is not possible to accurately calculate shipping charges based on item weights only.

Please note: Occasionally we come across orders placed on line in which questions may arise. If we have attempted to contact you 3 times via the phone number or e-mail address you provided with no response, after two weeks we will assume you do not want us to process the order. Bailey Pottery reserves the right to cancel the order at this point.

Damaged Goods

If your order was damaged by UPS or by Common Carrier, please call us immediately. Do not continue to unpack the items if you notice damage. Then, see Information & Instructions on Receiving Freight and Inspecting for Damage. Retain all damaged items and packing materials until your claim is settled.


Rush Orders

NOTE: You must contact us by telephone if your order is to be shipped RUSH! Most UPS orders are shipped within 48 hours. “Rush” service may be requested so that your order ships: the same day if placed before 11:00 AM EST -or- the next business day if placed after 11:00 AM EST. A $5.00 per box Rush Charge will be added to all “Rush Orders” (*). Shipment of “Rush Orders” will be by UPS Ground Service unless otherwise requested: UPS Next Day Air, Second Day Air & 3-Day Select are available- Sales will gladly estimate these charges for you. Orders shipped by these methods are still subject to the $5.00 per box Rush Charge if they must ship the same day.

(*) Please Note: due to the extra time required to properly pack kiln shelves for UPS shipment, the RUSH charge for shelf orders is $5.00 per shelf. (Please call our Sales Staff @ (800) 431-6067 to calculate the total packing, shipping and Rush charges for your order.)