Ordering

How to Order
You may order on-line, email, call, or purchase order form (schools and Government Agencies only). Give full name and address (both shipping and billing, if they are different), include your zip code and a telephone number where you may be reached if we have any questions. Fill in the catalog product number, quantity, description, and price. Any special instructions should be included: we will make every effort to follow your directions. Enclose check or money order. Please note: if you are paying by check or money order, you will need to include the shipping & handling charges for your order. Call our Sales Staff @ (800) 431-6067 with the complete list of items you are ordering and the address they are to be shipped to and they will calculate these charges. Standard Handling charges for UPS orders are $4.50 for orders over $30.00 and $1.00 for orders under $30.00. Certain items, such as kiln shelves, require special packaging and additional handling charges will apply. N.Y. residents add sales tax unless your tax exempt number is presently filed with us.

Phone Orders
We do not accept collect calls. We do accept telephone orders. We accept Visa, MasterCard, checks (Personal and Certified) and money orders. We do not accept Discover or American Express. Please have your order ready. Look up Catalog Codes and list questions before you call. Keep in mind that payment must be received before the order will be shipped. Note: first-time orders paid by personal check in excess of $300.00 will be held for 10 Business days before shipment is released. We do not ship orders C.O.D. Call to Order: Outside NY:1-800-431-6067; Inside NY: 1-845-339-3721.

Acknowledgement
If you order on-line, an acknowledgement of your Sales Order will be e-mailed no later than the end of the next business day. If you have not received it by the end of the second business day after placing your order, then there may have been an e-mail problem (wrong e-mail address incoming or outgoing). Please contact us so we can check your e-mail address and correct the problem. Rest assured your sales order will have been generated. Please note the Sales Order Number assigned to your order. Any correspondence should be made with reference to this Order Number. If you order by mail, then make sure the Acknowledgement Copy agrees with your original order. For either e-mail or hard copy Acknowledgements, contact us immediately if you find any discrepancies. Web orders placed on Friday should receive a confirmation by the end of the following Monday, no later than Tuesday.

Minimum Order
Our minimum order is $20.00, except for showroom cash and carry sales. Any order under that amount will receive a $3.00 service charge.

Showroom Sales
Please call first to make sure we have the items you need in stock. To avoid delays, please place your order 24 hours in advance and indicate when you will be in to pick up.
If you place your showroom order online, please do so 24 hours in advance and let us know when you intend to pick up.

Schools
Orders from schools and government agencies will be accepted on a net 30 days basis when received on a formal purchase order. School orders may be phoned in; however, they will not be shipped until an official purchase order, signed by an authorized agent, is received.

Rush Orders
NOTE: You must contact us by telephone if your order is to be shipped RUSH! Most UPS orders are shipped within 48 hours. “Rush” service may be requested so that your order ships: the same day if placed before 11:00 AM EST -or- the next business day if placed after 11:00 AM EST. A $5.00 per box Rush Charge will be added to all “Rush Orders” (*). Shipment of “Rush Orders” will be by UPS Ground Service unless otherwise requested: UPS Next Day Air, Second Day Air & 3-Day Select are available- Sales will gladly estimate these charges for you. Orders shipped by these methods are still subject to the $5.00 per box Rush Charge if they must ship the same day.

(*) Please Note: due to the extra time required to properly pack kiln shelves for UPS shipment, the RUSH charge for shelf orders is $5.00 per shelf. (Please call our Sales Staff @ (800) 431-6067 to calculate the total packing, shipping and Rush charges for your order.)

Order Discrepancy
Check your order immediately upon receipt: any discrepancy must be reported to Bailey Ceramic Supply within 10 days after you receive your shipment. Otherwise we reserve the right to decline consideration of a discrepancy report.

Returns
Verbal authorization and a Return Sales Order Number are required from our sales staff prior to returns and/or exchanges. You must include a copy of the invoice or original Sales Order. Your request must be made within 30 days from the date of shipment. We reserve the right to determine the validity of exchanges and returns. Please note all masks are non-returnable, no exceptions.

Items which we approve for return must be unused and in brand new condition. Equipment products (wheels, extruders, slab rollers, etc) which have unique packaging and protective inserts for shipping the product must be saved and used for returning the product. The equipment packaging has passed the UPS standards for protecting the equipment. We do not accept any returns that are NOT shipped in the original boxes with all the original packing inserts. The product must replicate the original factory packing procedure exactly! If this procedure is not followed, the customer assumes all responsibility for damage of the equipment and possible claims. Returns for reasons other than defective merchandise or an error on our part, carry a 15% restocking/reboxing charge.

International Orders
We are well equipped to handle all types of overseas orders:
Itemize all items & equipment you wish to purchase. As ocean & air freight charges are determined by weight and cubic foot dimensions. It is not possible to determine shipping charges until we know the items or equipment you wish to purchase.

CANADIAN ORDERS: For small orders to Canada our preference is UPS so that shipments can be traced and damages or losses claimed. If you prefer shipment by Postal Service we can do so only at your risk. It is our experience that attempting to file insurance claims with the Postal Service is rarely successful. Items shipped this way that are lost or damaged cannot be replaced at no charge but must be purchased again. For all Canadian shipments, duty & customs fees are the purchaser’s responsibility. Please note in some instances these additional charges may exceed the cost of the order. Bailey Pottery is not able to calculate these charges.

Please specify if you have a freight forwarder you wish us to make arrangements with. All broker fees, duty customs etc. will be paid by the customer when the shipment arrives.

Indicate Mailing / Shipping address, phone #, Fax #, & E-mail address if available.

We accept Visa or M/C on payments under $300.00 Payments over $300.00 require payment by International Money Order or a Cashiers check. We do not accept wire transfers.

Upon receipt of your payment, your order will be released for shipment.

If you have any questions, please do not hesitate to contact us for more information. We can be reached by phone (845)-339-3721 or Fax (845)-339-5530. You can also reach us by e-mail at info@baileypottery.com

We can no longer ship any form of liquid by US Mail outside the country (With the exception of Canada) All orders of liquid to be shipped outside US (except Canada) has to move by UPS or Freight Forwarder
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Warranties & Disclaimers
The following is made in lieu of all warranties, expressed or implied: Bailey Ceramic Supply’s only obligation shall be to replace such quantity of product proved to be defective by standard and accepted methods for the Ceramic Industry. Bailey Ceramic Supply shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use the product. There is no warranty for the merchantability or fitness for purpose of the product. Before using, user shall determine the suitability of the product for his intended use and assumes all risk & liability whatsoever in connection herewith.