FREE Freight applies to the contiguous USA only. There are no packing fees. Please read this section completely for important terms and conditions.
Returns of Free Freight items are subject to special terms: see Part 1 below.
A few items have Western State Surcharges: see Part 2 below.
Part 1: If you decide to return a Free Freight purchase, you are subject to the terms below.
“Free Freight” is a special offer for those who keep their equipment, but is forfeited if an item is returned. If you are returning an item that was originally shipped “free freight”, you will be responsible for the original freight charges to your destination and the return freight.
Save all the original boxes and interior packing materials. Items taken out of the box or crate must be repackaged exactly like the original shipment (in order to protect the merchandise). We do not accept machinery that is not returned in their original protective boxing/crating with correctly positioned inner packing materials.
Upon our return authorization, the merchandise must be sent back in new unused condition, with all shipping charges fully prepaid.
Returns sent freight collect will not be accepted. For your own protection, insure the package(s) for their full value and mark every box with your Return Authorization Number.
Returns for reasons other than defective merchandise or an error on our part, carry a 15% restocking/reboxing charge.
Clay, colored stains and raw chemicals are non-returnable due to possible contamination.
Part 2: Western State Surcharges apply to a few Free Freight items as follows-
TL-Bailey Double Insulated Kilns:
The following surcharges apply per kiln shipped to KS, OK, ND, SD, NE, MT, WY, CO, TX, ID, UT, NM, AZ, WA, OR, NV & CA
2322-10, 2327-10 & 2818-10: $100.00
2327-SQ, 2822-10 & 2827-10: $150.00
A small Surcharge will apply to 'Free Freight' pugmills shipped to KS, OK, ND, SD, NE, MT, WY, CO, TX, ID, UT, NM, AZ, WA, OR, NV & CA. Surcharge varies: call for rates 800-431-6067.