Terms & Conditions • Residential Delivery Fee • Power Liftgate Service Fee

We want your MSV25t  or A400 purchase to be a pleasant one!
You need to be prepared. We have found that many customers have either never received a shipment from a common carrier or have had serious misconceptions about the general rules of receiving.

Because of this fact, we have explained the essential facts that you must know about receiving from a common carrier freight. Take the time to read all this important information before you place your order and call us with any questions...

1. Read Everything!
   It is very important that you read all the information on this page. Receiving a product that weighs over 100 lbs requires shipment by common carrier.

2. Commercial or Residential Delivery? Location matters!
   Our Free Freight program for the contiguous US (only) covers the cost of shipping to a commercial address with no assistance for removing the unit. You may have a commercial business, but if your business is located in a residential area, you pay residential rates.

   If you have your unit delivered in a residential area (specifically zoned “residential”), there will be an additional fee by the carrier which you will have to pay. By ordering for residential delivery now, a special nominal extra fee will be added to your order that includes a liftgate for your convenience. Remember, metropolitan areas or some inaccessible or extremely remote areas of the country might effect your cost status. See further details below.

3. Are you are in a commercial zone and want a liftgate to get off the truck?
   You can specifically arrange for a power lift-gate delivery. In this instance, the driver is responsible for removing the unit from the truck by placing it on the hydraulic platform and lowering it to the ground. The driver is not responsible for putting the unit in your studio, so you need to make arrangements to finish receiving your mixer/pugmill You must order the lift-gate service here:

4. Live in an inaccessible area?
   Because of other possible unique factors regarding your location (small islands, extremely remote locations), we will not be responsible for any additional fees that might be incurred in delivering your product. We will make every attempt to secure all pertinent costs before your order is shipped and let you know these costs. Our staff is very thorough.

5. What is a common carrier?
   A common carrier is a large truck also known as a tractor trailer. If you have never had a delivery at your business or residence by a common carrier, you need to be sure that your location is accessible by the truck.

6. What is the driver responsible for?
   It is important to know that the driver is not required to remove the product from the truck, only bring it to the rear of the trailer. However you can arrange for a power lift-gate delivery. We have a special low rate for the power lift-gate service.

7. Metropolitan Areas will Cost More.
   If you are located in NYC, Chicago, or a large metropolitan city, you will have to pay additional delivery fees over our standard Free Delivery Service. This is because metropolitan locations have more expensive freight rates and conditions than standard commercial and residential locations. We will email you a quote for delivery in such metropolitan areas which will include a cost reduction equal to our standard Free Freight factor.

8. Inspect before signing!
   If you see any damage to the exterior of the crating, you need to make an immediate decision, “do I receive or refuse the shipment”? This may depend on the drivers cooperation. The mixer/pugmill is in a slatted crate with the unit still quite visible, so investigate BEFORE signing off. Once you sign for the unit, it’s yours! Bailey Ceramic Supply or the trucking company are no longer responsible.

9. Looks can be deceiving.
   If the crate looks damaged, have a good look at the interior. If you find serious damage (extremely rare), refuse the shipment. If the mixer/pugmill looks good, do the following:

10. Be on the safe side.
    Make this recommended inspection for damage quickly before your driver leaves. Drivers have a way of not wanting to stay for an inspection, so be persistent and quick about it!

11. Don’t let the driver get away until...
    If you find damage, note it on his paperwork! Never let a driver get away without a description of the damage noted on the Bill of Lading and have the driver sign by your notation. If you report damage later, you may never get a claim honored. They will say you damaged the unit!

    If the damage is easily repairable, we will get a claim entered quickly.

    When you sign for a shipment in OK condition, it’s yours.
    When you sign for a product in good condition, Bailey Ceramic Supply is no longer responsible for any claims or later discoveries. Your signature on the Bill of Lading confirms that goods have been received in satisfactory condition and it is your acceptance of the shipping transaction. If someone else is going to receive the product (a receiving department or a contractor) and they sign for a damaged unit, you are totally responsible for their actions. There is not recourse for later claims if they don’t follow procedure.

    If it turns out that your unit was received and you had concealed damage which you (or someone else) failed to note on the Bill of Lading at time of delivery, you should contact the trucking company immediately and report the concealed damage. Write down the name of your contacts at the trucking company. Explain the damage and file a concealed damage report promptly.

12. If the mixer/pugmill has major damage..
    If it is immediately obvious that the unit has major damage, try to call us while the driver is there. If you can’t contact us (because you are calling after hours), Refuse it. Notify us immediately by phone message and email. We will take over from there. We will do everything we can to expedite another shipment of a new product and take over the claim.

13. The Good News is...
    The good news is, damages are very extremely rare. In 7 years, we have had only one minor damage.  Mixer/Pugmills are very well protected with the packing materials and wood crating. Reading this information may be feel intimidating, but if you were not aware of proper receiving procedures for your protection, you now understand the protocol and can receive any freight confidently.

Terms & Conditions • Residential Delivery Fee • Power Lift-gate Service Fee